poko bet Terms
& Conditions

1. Acceptance of Terms

By accessing or using any part of the poko bet platform at poko-bet.app — including browsing the site, creating an account, making a deposit, placing a bet, or claiming a bonus — you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. These terms constitute a legally binding agreement between you (the player) and poko bet.

If you do not agree with any part of these Terms & Conditions, you must cease use of the poko bet platform immediately and must not create or continue to operate an account. Continued use of any part of the platform after the effective date of any revised version of these terms shall constitute your acceptance of the revised terms.

poko bet reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, the effective date shown at the top of this document will be updated accordingly. It is your responsibility to review these terms periodically. poko bet may, but is not obligated to, notify registered players of significant changes via email or an in-platform notification.

1.1 Additional Policies

These Terms & Conditions are supplemented by the following policies, each of which forms part of the overall agreement between you and poko bet:

• Privacy Policy — governing how poko bet collects, stores, and uses your personal data.
• Responsible Gaming Policy — governing deposit limits, session controls, self-exclusion, and support resources.
• Individual bonus and promotion terms — published alongside each specific offer and governing eligibility, wagering requirements, and expiry.

In the event of any conflict between these Terms & Conditions and a supplementary policy, the supplementary policy shall prevail in respect of its specific subject matter.

2. Eligibility & Age Restriction

In addition to the age requirement, you must meet all of the following eligibility criteria to open and maintain a poko bet account:

• You are at least 18 years of age at the time of registration and at all times while your account remains active.
• You are accessing poko bet from a jurisdiction where online gambling is not prohibited under applicable law.
• You are acting on your own behalf as an individual — not as an agent, representative, or on behalf of another person.
• You are not a current or former employee, director, officer, agent, or contractor of poko bet, nor an immediate family member of any such person.
• You have not previously been self-excluded from poko bet or had a poko bet account closed for a terms violation.
• You have the legal capacity to enter into a binding contract under the laws of your jurisdiction.

2.1 Age Verification

poko bet conducts age and identity verification checks as part of the standard account review process. You may be asked at any point — at registration, upon first withdrawal, or as part of a routine review — to provide documentation confirming your age, identity, and the payment methods you use. Acceptable documents include a valid National Identity Card (NID), passport, or driving licence. Failure to provide satisfactory documentation within a reasonable period will result in account suspension pending review.

2.2 Underage Gambling Prevention

poko bet takes the prevention of underage gambling seriously. Any account found to have been registered by a person under the age of 18 will be closed immediately, all bets placed will be declared void, and any funds held in the account will be handled in accordance with applicable guidance. poko bet encourages parents and guardians to make use of internet filtering tools to prevent minors from accessing gambling sites.

3. Account Registration & Verification

To access the full range of poko bet services — including deposits, betting, and withdrawals — you must register a personal account. Registration is free and open to eligible players across all eight divisions of Bangladesh.

3.1 Registration Requirements

During registration you will be asked to provide accurate, complete, and up-to-date information. Required fields include your full legal name, date of birth, email address, mobile number, and preferred payment method. You must ensure that all information provided during registration is truthful — providing false, misleading, or incomplete information is a material breach of these terms and will result in account closure.

3.2 One Account Per Player

Each player is permitted to hold exactly one active poko bet account. Opening duplicate accounts — whether using the same or different personal details, device, IP address, payment method, or household — is strictly prohibited. Where duplicate accounts are identified, poko bet reserves the right to close all associated accounts, void all bets placed across those accounts, and withhold any outstanding balance pending investigation.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. Any activity that takes place through your account will be attributed to you and treated as authorised by you, unless you have previously notified poko bet of a security breach. In the event that you suspect unauthorised access to your account, contact poko bet support immediately via live chat or at [email protected].

3.4 KYC and Identity Verification

poko bet operates a Know Your Customer (KYC) process in line with responsible platform management. You may be required to submit identity documents including a copy of your National Identity Card (NID), a recent utility bill or bank statement confirming your address, and a selfie or photograph for identity matching purposes. KYC checks are typically triggered at first withdrawal, upon reaching specified deposit thresholds, or as part of a periodic account review. Processing of submitted documents is completed within 24–72 hours in most cases. Betting and depositing may continue while a KYC review is in progress; withdrawals may be held pending successful verification.

4. Deposits & Withdrawals

All financial transactions on poko bet are conducted in Bangladeshi Taka (BDT). There is no currency conversion step and no hidden exchange-rate markup. poko bet supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank.

4.1 Deposits

The minimum deposit at poko bet is ৳500. There is no maximum deposit limit imposed by poko bet, although individual payment providers may apply their own transaction limits. Deposits via bKash and Nagad are credited to your poko bet account in real time under normal operating conditions. Bank transfer deposits may take 1–3 business hours to credit depending on the sending institution's processing schedule. poko bet does not charge deposit fees; any fees charged by your payment provider are outside poko bet's control and responsibility.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are processed by the poko bet finance team during operational hours. Withdrawals to bKash and Nagad are typically completed within 30 minutes of approval. Bank transfer withdrawals may take 1–3 business days depending on the receiving institution. Your withdrawal method must match the method used for your deposit, in line with standard anti-money-laundering procedure. Accounts that have not completed KYC verification may have withdrawals held pending document submission and review.

4.3 Withdrawal Conditions

Before a withdrawal can be processed, the following conditions must be satisfied:

• Your account must be fully verified (KYC complete).
• Any active bonus funds and associated wagering requirements must be completed or forfeited before the withdrawal is processed.
• Your account must not be under investigation for a suspected terms violation or fraudulent activity.
• The withdrawal amount must not exceed your available real-money balance (bonus balance is non-withdrawable until wagering requirements are met).

4.4 Anti-Money Laundering

poko bet is committed to preventing its platform from being used for money laundering or other financial crimes. All deposit and withdrawal activity is monitored. Unusual patterns — including large deposits without corresponding betting activity, rapid deposit-and-withdrawal cycling, or activity that appears inconsistent with normal gaming behaviour — will trigger a review. poko bet reserves the right to request supporting documentation, delay processing of withdrawal requests, and in serious cases report activity to relevant authorities, in compliance with applicable law.

5. Betting Rules & Game Conduct

The following rules apply to all betting and gaming activity conducted through the poko bet platform, across all product categories including sports betting, live casino, slots, and crash games.

5.1 Bet Placement and Settlement

Bets are accepted and confirmed at the odds displayed at the time of placement. Once a bet is confirmed and a bet reference number has been issued, it cannot be amended or cancelled. For sports betting markets, bets are settled in accordance with the official result of the relevant governing body (e.g., the Bangladesh Cricket Board for BPL fixtures, the International Cricket Council for international fixtures). For live casino and slot games, settlement is determined by the certified RNG or live dealer outcome as recorded by the game server. In the event of a disputed outcome, the game server log is the definitive record.

5.2 Minimum and Maximum Stakes

Minimum and maximum stake amounts vary by product, market type, and account tier. Current limits are displayed within the relevant section of the platform at the time of bet placement. poko bet reserves the right to apply individual account-level stake limits where betting patterns suggest professional or syndicated activity inconsistent with recreational use.

5.3 Void Bets

A bet may be declared void and the stake returned in the following circumstances:

• The event or match is abandoned before the minimum period required for official result purposes.
• A manifest error in the displayed odds is identified prior to settlement.
• The bet was placed on a market that was opened or operated in error.
• Suspicion of match-fixing or event manipulation is confirmed by the relevant governing body.

5.4 Manifest Errors

poko bet reserves the right to void any bet placed at odds that were published due to a manifest error — for example, odds published at a price substantially different from the true market price due to a technical fault or human error. In such cases, stakes are returned in full. poko bet will not profit from its own manifest errors, nor will it honour winnings generated from a manifest error at the expense of its overall operations. The threshold for what constitutes a manifest error is a reasonable discrepancy from the expected market price.

5.5 Prohibited Conduct

The following activities are strictly prohibited and will result in immediate account suspension, forfeiture of winnings, and potential permanent closure of your account:

• Using software, bots, algorithms, or automated systems to place bets or interact with games.
• Exploiting software bugs, game errors, or platform vulnerabilities to generate winnings.
• Colluding with other players in live casino games to manipulate outcomes.
• Engaging in bonus abuse — including creating multiple accounts to claim welcome bonuses, or using promotional funds in a manner designed to extract value without genuine gameplay intent.
• Using the platform for any purpose other than legitimate personal recreational gambling.

6. Bonuses & Promotions

poko bet offers a range of bonuses and promotions to new and existing players, including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, and the BPL cricket season. All bonuses are subject to the specific terms published alongside each offer, as well as the general bonus rules set out in this section.

6.1 Wagering Requirements

All bonus funds are subject to wagering requirements before they can be converted to withdrawable real-money funds. The applicable wagering multiplier, eligible games, and expiry timeframe are stated clearly in the terms of each individual offer. Wagering requirements must be completed within the stated time window; bonus funds that expire before the requirement is met are forfeited without compensation. Progress toward wagering requirements is displayed in the player account dashboard.

6.2 Bonus Eligibility

Bonuses are available only to players who meet the eligibility criteria stated in the offer. The welcome bonus is available once per player, per household, per device, and per IP address. Creating multiple accounts to claim the welcome bonus more than once constitutes bonus abuse and will result in account closure and forfeiture of all associated funds. Existing players are not eligible for the welcome bonus; they may be eligible for reload and loyalty offers as communicated through the platform.

6.3 Withdrawal of Bonus Funds

Bonus funds and any winnings generated from bonus funds are non-withdrawable until the applicable wagering requirement has been met in full. Once wagering is complete, the qualifying amount becomes part of your real-money balance and is subject to standard withdrawal rules. If you choose to withdraw before completing the wagering requirement, the bonus and any associated bonus winnings will be forfeited and only your real-money balance will be processed.

6.4 Promotion Modifications

poko bet reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes will not affect bonuses that have already been credited to a player's account and are actively in use, except where abuse or a terms violation is identified. The decision of poko bet in all matters relating to bonus eligibility and compliance is final.

7. Account Suspension & Closure

poko bet reserves the right to suspend, restrict, or permanently close any player account at its discretion where it has reasonable grounds to believe that a terms violation has occurred, that the account poses a risk to the integrity of the platform, or that continued operation of the account conflicts with applicable law or responsible gaming obligations.

7.1 Grounds for Suspension or Closure

Without limiting poko bet's general discretion, the following circumstances may result in account suspension or closure:

• Provision of false, misleading, or unverifiable identity or registration information.
• Failure to complete KYC verification within a reasonable time of being requested.
• Detection of duplicate accounts associated with the same player.
• Engagement in prohibited conduct as described in Section 5.5 of these terms.
• Suspicion of fraud, money laundering, or other financial crime.
• Chargebacks initiated against poko bet by the player's payment provider.
• Abusive, threatening, or harassing behaviour directed at poko bet staff.
• Breach of any material provision of these Terms & Conditions.

7.2 Voluntary Account Closure

You may request closure of your poko bet account at any time by contacting the support team via live chat or at [email protected]. Upon receiving a closure request, poko bet will process the closure and return your real-money balance via your registered payment method, less any applicable deductions for active bonus funds that have not met wagering requirements. Closure requests are typically processed within 24 hours.

7.3 Effect of Closure

Upon closure of your account — whether voluntary or at poko bet's initiative — access to the platform is disabled immediately. All pending bets placed before closure are settled normally and the outcomes applied to your balance. Outstanding balances at the time of closure are returned via your registered payment method after deduction of any amounts legitimately owed to poko bet. In cases of closure for a terms violation, poko bet reserves the right to withhold some or all of the balance pending investigation.

8. Responsible Gaming Policy

poko bet is committed to providing a safe and responsible gaming environment for all players. Gambling should be an enjoyable recreational activity. If gambling stops being enjoyable and starts causing financial, emotional, or social harm, poko bet provides a range of tools to help you manage your play.

8.1 Player Protection Tools

The following responsible gaming tools are available to all poko bet players from the Responsible Gaming section of the account dashboard:

• Deposit Limits: Set a daily, weekly, or monthly ceiling on deposits. Reductions take effect immediately; increases require a 48-hour cooling-off period.
• Session Time Limits: Configure a maximum continuous session duration after which the account will be automatically logged out.
• Take a Break: Suspend your account for 24 hours, 7 days, or 30 days. The account is inaccessible during the break; your balance is preserved.
• Self-Exclusion: Request a longer-term exclusion of 3 months, 6 months, 1 year, or permanent. Self-exclusion is processed immediately and confidentially. Reopening a self-excluded account requires a formal review and cooling-off period. To activate, contact support at [email protected] or via 24/7 live chat.
• Reality Check Reminders: Set periodic on-screen notifications showing how long you have been playing in the current session, prompting you to evaluate whether to continue.

8.2 Minor Protection

poko bet strongly recommends that parents and guardians whose devices are shared with or accessible by minors install parental control or internet filtering software to prevent underage access to gambling sites. poko bet itself enforces strict age verification protocols as described in Section 2 of these terms, but no online platform can be considered a substitute for responsible household-level access management.

For further information on responsible gaming tools, self-exclusion procedures, and external support resources for problem gambling, please visit the dedicated Responsible Gaming page on the poko bet platform.

9. General Provisions

9.1 Intellectual Property

All content on the poko bet platform — including the brand name, logo, design, software, text, graphics, and game interfaces — is the intellectual property of poko bet or its licensed providers. You may not copy, reproduce, modify, distribute, or commercially exploit any part of the platform without prior written consent from poko bet.

9.2 Limitation of Liability

To the maximum extent permitted by applicable law, poko bet's liability to any player arising from or in connection with use of the platform is limited to the amount deposited by that player in the 30-day period immediately preceding the relevant claim. poko bet is not liable for indirect, consequential, special, or punitive damages of any kind, including loss of profit, loss of data, or loss of opportunity, arising from use or inability to use the platform.

9.3 Service Availability

poko bet strives to maintain continuous platform availability but does not guarantee uninterrupted access. Scheduled maintenance, unplanned outages, or circumstances outside poko bet's reasonable control (including internet infrastructure failures, telecommunications disruptions, or force majeure events) may cause temporary unavailability. poko bet is not liable for losses incurred as a result of platform unavailability, provided reasonable steps are taken to restore service promptly.

9.4 Governing Language

These Terms & Conditions are written in English, which is the governing language of the agreement. In the event of any inconsistency between an English-language version of these terms and any translation or paraphrase, the English version shall prevail.

9.5 Severability

If any provision of these Terms & Conditions is found to be unenforceable or invalid under applicable law, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions of these terms will continue in full force and effect.

9.6 Contact for Legal Queries

For questions or concerns relating to these Terms & Conditions, please contact the poko bet support team. Email: [email protected]. Live chat: available 24/7 on the platform. WhatsApp: available 08:00–24:00 BST.