poko bet
Responsible Gaming

1. 18+ Age Restriction Policy

poko bet operates exclusively as an adult entertainment platform. Access to all games, betting markets, casino features, and financial transactions on poko bet is strictly limited to individuals who are 18 years of age or older. This rule is non-negotiable and applies equally to all players in Bangladesh and any other market from which the platform is accessible.

1.1 Age Verification Process

Every new poko bet account is subject to an identity and age verification check as part of the standard Know Your Customer (KYC) process. Players are required to provide a valid, government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that confirms their full name and date of birth. Players whose date of birth indicates they are under 18 will have their accounts permanently closed and any deposited funds returned.

1.2 Underage Gambling Prevention

We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites, including poko bet. If you suspect that a minor has created or is using a poko bet account, please contact our support team immediately at [email protected]. We will investigate and, where confirmed, close the account and void all associated activity without delay.

1.3 Ongoing Age Monitoring

poko bet reserves the right to request updated identity documentation from any player at any point during their account lifetime, particularly if there are grounds to suspect that the age provided at registration was inaccurate. Accounts will be suspended pending verification, and any winnings accumulated during the suspension period may be withheld until the review is complete.

2. Recognising Problem Gambling

The vast majority of poko bet players gamble responsibly for entertainment. However, for a small number of individuals, gambling can become a problem that affects their finances, relationships, mental health, and overall wellbeing. Recognising the warning signs early is the most important step toward addressing the issue.

Ask yourself honestly whether any of the following situations apply to you or someone you know who uses poko bet:

3. Deposit & Spending Limits

One of the most effective ways to stay in control of your gambling is to set clear financial boundaries before you start playing. poko bet provides a comprehensive set of deposit and spending limit tools that you can configure directly within your account settings at any time.

3.1 Available Limit Types

3.2 How to Set a Limit

1. Log in to your poko bet account using your registered mobile number and password.
2. Navigate to Account Settings and select the "Responsible Gaming" section from the menu.
3. Choose the limit type you wish to set — deposit, loss, wager, or session time.
4. Enter your desired limit amount in Bangladeshi Taka (৳) or in minutes/hours for time limits.
5. Confirm the change. Reductions take effect immediately. Requests to increase an existing limit are subject to the cooling-off period shown in the table above.

If you experience any difficulty setting a limit through your account settings, contact poko bet's support team via live chat or email and a team member will apply the limit on your behalf within one hour.

4. Time-Out & Cool-Off Features

Sometimes you simply need a break. Whether you have noticed early warning signs or just want to step away for a while, poko bet's time-out feature allows you to temporarily suspend your account for a defined period without committing to a full self-exclusion.

4.1 Time-Out Periods

poko bet offers the following time-out durations: 24 hours, 48 hours, 7 days, and 30 days. During an active time-out period, your account will be suspended — you will not be able to log in, place bets, access casino games, make deposits, or receive any promotional communications from poko bet. Pending withdrawals at the time of the time-out will continue to be processed normally.

4.2 Reactivating Your Account

Your account will be automatically reactivated at the end of the selected time-out period. You will receive a notification via your registered mobile number or email address when the time-out expires. poko bet will not contact you with promotional offers during the time-out period, and will send only a single account-reactivation notification at the end of the period — no pressure, no nudges.

4.3 Reality Check Reminders

If you prefer to stay active on poko bet but want regular prompts to stay aware of your play, you can enable reality check reminders in your account settings. These on-screen notifications appear at intervals of your choice — every 30 minutes, 60 minutes, or 90 minutes — and display a summary of your current session duration and net spend. You can choose to continue playing, take a break, or log out directly from the reminder screen.

5. Self-Exclusion Tools

Self-exclusion is a formal commitment to stop gambling on poko bet for a significant period of time. It is the most powerful player protection tool available on the platform and is intended for individuals who feel that their gambling has become a genuine problem that a short time-out alone will not address.

5.1 Self-Exclusion Periods

poko bet offers the following self-exclusion options: 6 months, 1 year, 3 years, and permanent (lifetime) exclusion. All self-exclusion periods are binding and cannot be reduced or cancelled once activated. If you select a 6-month exclusion and change your mind after 2 months, your account will remain suspended for the full 6-month period regardless.

5.2 What Happens During Self-Exclusion

• Your poko bet account is immediately suspended and access is blocked.
• All marketing communications, promotional emails, SMS messages, and bonus offers are permanently stopped for the duration of the exclusion.
• Any funds in your account balance at the time of self-exclusion will be returned to you via your registered withdrawal method within 5–7 business days.
• poko bet will take reasonable technical steps to prevent you from opening a new account during the exclusion period, including checking email addresses and mobile numbers against the exclusion register.
• If you attempt to circumvent the exclusion by creating a new account with different details, any winnings accumulated on the new account may be voided.

5.3 How to Activate Self-Exclusion

1. Contact poko bet support directly via live chat (24/7) or by emailing [email protected]. Self-exclusion can also be initiated through your account settings under the Responsible Gaming section.
2. State clearly that you wish to self-exclude and specify the period you want — 6 months, 1 year, 3 years, or permanent.
3. Our team will confirm your identity and process the exclusion within one hour of your request being received.
4. You will receive a written confirmation of your self-exclusion via email, including the start date, end date (or "permanent" if applicable), and instructions on how to access external support resources.

6. Getting Help & Support Resources

If you feel that gambling has become a problem — or even if you are simply unsure and want to talk to someone — reaching out is the right move. poko bet's support team is available around the clock, and there are also independent resources available to players in Bangladesh who need guidance on managing gambling-related concerns.

6.1 poko bet Support Channels

Our team is trained to handle responsible gaming requests with sensitivity, confidentiality, and without judgment. You can reach us through the following channels:

• Live Chat: Available 24/7 directly through the poko bet platform. This is the fastest channel for urgent responsible gaming requests, including immediate account suspension.
• Email: [email protected] — response within 4 to 12 hours for standard enquiries. Responsible gaming requests such as self-exclusion are prioritised and actioned within one hour during staffed hours.
• WhatsApp: Available between 08:00 and 24:00 Bangladesh Standard Time (BST, UTC+6).

6.2 Talking to Someone Outside poko bet

Independent professional support can be invaluable for anyone dealing with gambling-related difficulties. While poko bet does not endorse any specific external organisation, we encourage players who feel they need additional help to seek guidance from qualified counsellors or community mental health services operating in Bangladesh. Speaking with a doctor, a trusted family member, or a community leader can also be an important first step toward recovery.

6.3 Supporting a Friend or Family Member

If someone close to you appears to be struggling with gambling, approaching the conversation with empathy and patience is important. Avoid accusatory language; instead, express your concern calmly and encourage them to use poko bet's self-exclusion tools or to seek independent support. You may also contact poko bet's support team to discuss what options are available — we will do our best to assist within the limits of our data protection obligations.

7. Player Protection Commitments

Responsible gaming is not an add-on feature at poko bet — it is a foundational part of how we operate. The following commitments define our platform-wide approach to player protection and set the standards that every member of the poko bet team is expected to uphold.

• Fair and Transparent Games: All games available on poko bet use certified Random Number Generators (RNGs) to ensure fair and unpredictable outcomes. Return-to-player (RTP) percentages are available for all slots and table games, and we do not manipulate outcomes in our favour beyond the stated house edge.
• No Predatory Targeting: poko bet does not use manipulative design patterns, misleading odds presentations, or artificial urgency tactics to pressure players into gambling more than they intend to. We do not send marketing communications to players who have activated responsible gaming tools or who are on our exclusion register.
• Proactive Monitoring: Our platform monitors player behaviour for signs of problem gambling — including rapid escalation in deposit amounts, extended unbroken sessions, and patterns consistent with loss-chasing. Where concerning patterns are detected, our team may reach out to the player proactively to check in and offer responsible gaming support.
• Staff Training: All members of the poko bet customer support team receive training on responsible gaming identification and response. Staff are equipped to handle sensitive conversations and to escalate serious cases to our dedicated player protection team promptly.
• Bonus Design: poko bet designs its bonus offers with fair, transparent wagering requirements that are clearly communicated before a player opts in. We do not offer bonuses structured to make withdrawal practically impossible, and players can always opt out of a bonus and forfeit the bonus amount if they wish to withdraw their own deposited funds.
• Secure Platform: poko bet employs SSL encryption on all connections, stores personal and financial data on secure servers, and operates two-factor authentication options to protect player accounts from unauthorised access.

8. Tips for Safer Gambling

Whether you are a casual player who enjoys the occasional cricket bet during BPL season or a regular casino player, these practical guidelines will help you keep gambling in its proper place — a form of entertainment, nothing more.

1. Set a budget before you start. Decide in advance how much you are comfortable spending and treat that amount as the cost of your entertainment for the session — not as seed money for a potential win.
2. Never gamble money you cannot afford to lose. Only ever use discretionary funds — money left over after all essential expenses (rent, food, utilities, savings) have been covered. Never gamble with borrowed money or funds intended for others.
3. Treat gambling as entertainment, not income. The house always has a mathematical edge over the long run. Gambling can produce short-term wins, but it is not a reliable or sustainable source of income for any player.
4. Take regular breaks. Set a timer and step away from the screen every hour. Use poko bet's session time limit feature to automate this process if manual breaks are difficult to maintain.
5. Do not chase losses. If you reach your session loss limit, stop playing. The urge to chase losses is one of the clearest early indicators of problem gambling behaviour — recognise it and act on it.
6. Keep gambling in proportion to other activities. If you notice that gambling is taking up more of your time, mental energy, or money than other leisure activities, that is a sign to reassess and rebalance.
7. Stay sober while playing. Alcohol and other substances impair judgment and can lead to impulsive decisions, higher bets, and longer sessions than originally intended.
8. Be honest with yourself. If your gambling feels out of control — even occasionally — that is worth taking seriously. Use poko bet's responsible gaming tools or speak to someone you trust.