poko bet
Privacy Policy

1. Information We Collect

When you register and use the poko bet platform, we collect personal information that is necessary to operate a safe, compliant, and enjoyable gaming environment. We collect only what we need — we do not gather data for its own sake. The categories of information we may collect are set out below.

1.1 Registration and Identity Data

When you create a poko bet account, you provide us with basic identity information including your full legal name, date of birth, email address, and mobile phone number. This data is required to open and maintain your account, to verify your identity in accordance with our Know Your Customer (KYC) process, and to communicate with you about account activity.

1.2 Identity Verification Documents

As part of our KYC process, we may ask you to submit copies of identity documents such as your National Identity Card (NID), passport, or driving licence, along with a recent utility bill or bank statement confirming your residential address. These documents are used solely for identity and age verification purposes. Submission is required before your first withdrawal and may be requested at other points during your account lifecycle.

1.3 Financial and Payment Data

To process deposits and withdrawals, we collect details of the payment methods you use on poko bet, including mobile financial service account identifiers (such as your registered bKash or Nagad mobile number), bank account details, and transaction reference numbers. We do not store full card numbers or payment credentials on our servers — payment processing is handled by our trusted payment partners, who maintain their own security standards.

1.4 Transactional and Betting Data

We maintain a full record of your activity on the poko bet platform, including deposit and withdrawal transactions, bets placed, games played, bonus usage, and account balance history. This transactional data is necessary for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

1.5 Technical and Device Data

When you access poko bet through a web browser or mobile device, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, screen resolution, time zone, and session timestamps. This data helps us optimise platform performance, detect suspicious activity, and enforce our one-account-per-player policy.

1.6 Communications Data

If you contact poko bet's support team via live chat, email, or WhatsApp, we retain a record of that correspondence. This allows us to maintain continuity of support and to audit interactions for quality and compliance purposes. We also collect data relating to your responses to poko bet communications — for example, whether you opened a promotional email or engaged with a platform notification.

2. How We Use Your Information

poko bet uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that you would not reasonably expect. The table below summarises the primary purposes for which we process your data and the lawful basis for each.

2.1 Promotional Communications

If you have opted in to receive marketing communications from poko bet, we may send you emails, SMS messages, or in-platform notifications about bonuses, seasonal promotions (such as BPL season offers, Eid specials, or Pohela Boishakh promotions), new games, and other features. You can withdraw your consent to receive marketing communications at any time by contacting our support team or by using the unsubscribe option included in each marketing email. Withdrawal of marketing consent does not affect your ability to continue using the poko bet platform.

2.2 Automated Decision-Making

poko bet uses automated systems to monitor account activity for signs of fraud, money laundering, bonus abuse, and problem gambling behaviours. In some cases, these systems may automatically flag or temporarily restrict an account pending human review. If your account is affected by an automated decision, you have the right to request a manual review by a member of the poko bet compliance team. To do so, contact us at [email protected].

3. Data Sharing & Third Parties

poko bet does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Service Providers

To process deposits and withdrawals, we share relevant transaction data with our payment partners, including mobile financial services providers such as bKash, Nagad, Rocket, and Upay, and banking partners including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers process payment data under their own privacy policies and security frameworks and are not authorised by poko bet to use your data for any purpose other than processing the specific transaction.

3.2 Game Software Providers

The games available on poko bet are supplied by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver these games and to record outcomes correctly, certain session and account identifiers may be shared with the relevant game provider. Game providers do not receive your full identity data; they receive only the minimum technical data required to operate the game session.

3.3 Identity Verification Services

To fulfil our KYC obligations, poko bet may use third-party identity verification services to assist with document checking and facial matching. Any personal data shared with these providers is processed solely for verification purposes and is not retained by them beyond the period required to complete the check.

3.4 Legal and Regulatory Disclosure

In certain circumstances, poko bet may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other authorised authorities in response to a lawful request, court order, or legal obligation. We will only disclose the minimum amount of data required to satisfy the legal obligation and, where permitted by law, will notify the affected player of such a disclosure.

4. Cookies & Tracking Technologies

poko bet uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your login session, and understand how players use the site so that we can continue to improve it.

4.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on return visits and to store information about your preferences and activity. Cookies do not contain executable code and cannot access other files on your device.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to view all cookies stored on your device, delete individual cookies, block third-party cookies, or block all cookies from a specific domain. Please note that disabling essential cookies will prevent you from logging in and using the poko bet platform. For browser-specific cookie management instructions, refer to your browser's help documentation.

4.4 Local Storage and Session Storage

In addition to cookies, poko bet may use browser local storage and session storage to retain small amounts of data on your device — for example, to preserve your game state during a session or to remember display preferences between visits. This data is stored locally on your device and is not transmitted to poko bet servers independently of your normal usage activity.

5. Data Retention & Deletion

poko bet retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with legal and regulatory obligations. We do not retain data beyond the period for which it serves a legitimate and documented purpose.

5.1 Active Account Data

While your poko bet account is active, we retain all registration data, transaction records, betting history, KYC documentation, and communications data. This data is necessary to operate your account, process transactions, resolve disputes, comply with anti-money-laundering record-keeping requirements, and support responsible gaming monitoring.

5.2 Retention After Account Closure

Following the closure of your account — whether voluntary or initiated by poko bet — we retain your personal data for a minimum period of five (5) years. This retention period reflects the typical statute of limitations for financial disputes and the record-keeping requirements that apply to operators handling player funds. After the applicable retention period has elapsed, your personal data will be securely deleted or anonymised such that it can no longer be attributed to you as an individual.

5.3 Deletion Requests

You may request the deletion of your personal data at any time by contacting our support team at [email protected]. Deletion requests will be reviewed and, where there is no overriding legal obligation to retain the data, actioned within 30 days of the request. In cases where legal retention requirements prevent immediate deletion, we will inform you of the specific obligation and the date on which deletion can be completed.

6. Data Security Measures

The security of your personal data is a core operational priority at poko bet. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

6.1 Encryption

All data transmitted between your device and the poko bet platform is protected by Transport Layer Security (TLS) encryption. This means that the data travelling between your browser and our servers cannot be read by a third party intercepting the connection. Data stored on our servers — including identity documents, payment records, and account credentials — is encrypted at rest using industry-standard encryption algorithms.

6.2 Access Controls

Access to personal data within poko bet is restricted on a strict need-to-know basis. Members of staff who do not have a legitimate operational reason to access specific categories of data are not granted access. Access permissions are reviewed periodically and are revoked promptly when a team member's role changes or when their employment ends.

6.3 Secure Payment Processing

Financial transactions on poko bet are routed through our trusted payment partners' secure infrastructure. poko bet does not retain full payment credentials (such as card numbers or mobile banking PINs) on its own servers. Payment partners are selected on the basis of their security standards and their track record of secure payment processing in the Bangladesh market.

6.4 Incident Response

In the event of a data security incident that may affect your personal data, poko bet will act promptly to contain the incident, assess the extent of any exposure, and notify affected players as soon as reasonably practicable. We will provide clear information about what data was involved, what steps poko bet is taking in response, and what actions — if any — you should take to protect yourself.

7. Your Privacy Rights

As a poko bet player, you have a number of rights in relation to the personal data we hold about you. poko bet is committed to honouring these rights in a timely and transparent manner. The following rights apply to the personal data we process about you as an identified individual.

• Right of Access: You have the right to request a copy of the personal data that poko bet holds about you. We will provide this within 30 days of a verified request. The response will include the categories of data held, the purposes for which it is processed, and details of any third parties with whom it has been shared.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details such as your email address or mobile number, you can update these directly within your account settings. For identity data, contact our support team.
• Right to Erasure: Subject to applicable legal retention requirements, you have the right to request the deletion of your personal data. See Section 5.3 above for the process and applicable limitations.
• Right to Restriction of Processing: In certain circumstances — for example, where you have contested the accuracy of your data or objected to a specific use — you may request that poko bet restrict processing of your data while the matter is under review.
• Right to Object: You have the right to object to poko bet processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest grounds, in which case we will assess whether our legitimate interest overrides your individual rights.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that poko bet provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

7.1 How to Exercise Your Rights

To exercise any of the rights listed above, please contact the poko bet support team. Requests can be submitted via live chat (available 24/7), via email to [email protected], or via WhatsApp between 08:00 and 24:00 BST. We will acknowledge your request within 48 hours and provide a full response within 30 days. For complex requests, the response period may be extended by up to a further 30 days — we will notify you if this applies.

To protect your privacy, we will verify your identity before actioning any request that involves accessing, amending, or deleting your personal data. This may involve asking you to confirm information you provided at registration or to submit a copy of a valid identity document.

8. Policy Updates & Contact

poko bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will update the effective date shown at the top of this document. We may also notify registered players of significant changes via email or an in-platform notification, although this is not guaranteed for every update.

We encourage you to review this Privacy Policy periodically to stay informed about how poko bet protects your personal data. Your continued use of the platform after any update to this policy constitutes your acceptance of the revised terms.

8.1 Children's Privacy

poko bet is strictly an adult platform and is not directed at individuals under the age of 18. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal data, we will close the account, delete the data, and void any associated transactions promptly. Parents and guardians who believe a minor has registered on poko bet should contact us immediately at [email protected].

8.2 Contact for Privacy Matters

For any questions, concerns, or requests relating to this Privacy Policy or to poko bet's handling of your personal data, please reach out to us through any of the following channels:

• Live Chat: available 24/7 directly on the poko bet platform
• Email: [email protected] (response within 4–12 hours)
• WhatsApp: available 08:00–24:00 Bangladesh Standard Time (BST, UTC+6)

poko bet is committed to resolving privacy concerns promptly and transparently. We treat every privacy enquiry seriously and will always provide a substantive response.